You may return the unused, undamaged, unwashed item (preferably in its original packaging) within 90 days from the date of purchase. Special orders are not returnable.
Return/exchange shipping fees are at the customer's own expense. We cannot accept returned items that were sent back without notifying us first.
If you would like to return an item, you need a return authorization number. Please email firstname.lastname@example.org with your name, order number, what item(s) you would like to return and the reason for return.
You will receive the refund in 5-15 business days once we receive your return. We will refund to the original payment method.
To do an exchange, please follow the same procedure as a return. Then place a new order for the correct item on our website www.uddertechinc.com.